Emirates Real Estate Corporation is keen to achieve excellence in service provision that not only attains your satisfaction but also exceeds your expectations.
OUR COMMITMENT TO YOU:
- We will treat you with courtesy, respect and a smile
- You will receive high standards and a fair service
- We will cater to your needs professionally and to the best of our ability
- We will provide our services through a helpful and knowledgeable team that is understanding and capable of answering your questions
- We will provide you with service requirements, realistic expectations and completion times for each service
- You will be attended in a timely manner
- We will reduce the number of steps required to complete a service in the easiest and most efficient manner
- We will provide you with accurate information and error-free service
- We will provide you with a multi-channel service and ensure that we serve at your convenience, whenever possible
- We welcome your feedback and suggestions to serve you better
YOUR COMMITMENT TO US:
- Appreciate efforts of staff members at your service and treat them with mutual respect
- Provide identification documents when requested
- Provide the supporting documents required to complete a service
- Inform us immediately of any changes to information provided or in case of error
- Inform us immediately of any changes that may affect service provision
- Respond in a timely manner to queries of staff to ensure timely service and quality
You can contact us on
Customer Service Center
P.O BOX 407
Abu Dhabi
Phone: 02 632 2200
Email: Erec@erec.gov.ae
Official working hours
7:30-2:30 Sunday to Thursday
His Highness Sheikh Hamdan bin Rashid Al Maktoum, Deputy Ruler of Dubai and UAE Minister of Finance - Chairman of the Board.